Welcome to Capple.it, online store of handmade women’s hats in Italy.

On this page you will find the general terms and conditions of the services offered by Capple.it which we invite you to read carefully. These Terms regulate access to the www.capple.it site, the methods of presentation, payment and shipment of goods. These Terms constitute a binding contractual agreement between you and Elena Masut (hereinafter referred to as Capplé). Access to capple.it and the purchase of products are conditioned on acceptance of these Terms, including those referred to by the “Cookie Policy” and the “Privacy “Privacy Policy”.

1. Capple.it website

Capple.it is a website that allows registered users who accept these Terms to buy online, according to the methods indicated below, handmade women’s hats and other accessories, paying the price indicated in each product sheet.
The purchase of the products offered by Capplé and the return policy are regulated below.

2. Open an account on capple.it

To purchase Capplé women’s hats and other accessories, users must be at least 18 years old and must have created a personal account at www.capple.it. In this case, the user will be asked to provide his identification data by completing the form available on the platform. The information that the registered user provides Capplé must be complete, truthful, accurate and up to date. Capplé reserves the right to request the user to confirm, by any means, the identity, suitability and data provided and may refuse to open the account, or block access to the website if there are doubts about the customer identity and / or in case of improper use of the platform. The account is personal and each user may not have, in the absence of Capplé’s authorization, more than one account.

4. Buy products on capple.it

Registered users can buy, on capple.it, handmade women’s hats and other accessories for sale whose features are presented by Capple using the relevant information sheets available on the website. The registered user undertakes to read this information carefully before placing an order. Product orders are made exclusively through the capple.it website. Once the Products have been chosen and placed in the cart, the registered user must click on the cart icon and verify that the content of his order is correct. Once the contents of your cart have been validated, the price and the expected taxes and, where applicable, the delivery costs, will be calculated and displayed on the site based on the destination country. The registered user is required to check the data of his order (including the amount, the characteristics, the address communicated for the reception of the products, the method of payment chosen among those permitted by the site capple.it, the data requested for billing) before validating the contents.

5. Presentation of products on capple.it

Capplé disclaims any responsibility for the possibility that, due to a particular configuration of the computer used by the Customer or a malfunction, the colors of the products displayed on the site differ from the original ones.
The images on the capple.it website are also the property of Capplé by Elena Masut. Any use of these images, not authorized by written consent of Capplé of Elena Masut, will be prosecuted according to the law.

6. Price of Capplé products

Each product sold on capple.it shows the price expressed in Euro, including VAT, to which shipping costs will be added for the destination country. Customs charges are charged to the end customer; each country has its own rates and the customer is responsible for inquiring about it. Capplé is not responsible for these sums and declines all responsibility in this regard.

7. Product payment on capple.it

The payments of the products on capple.it, may take place only with the methods indicated on the site. Accepted payments are as follows:
Wire transfer. By choosing payment by bank transfer, at the end of the order the customer automatically receives a confirmation email containing the banking details of Capplé, after which the goods are set aside pending the arrival of the transfer to the account. The customer is required to send a copy of the payment via e-mail within 24 hours of receiving the order confirmation. If Capplé does not receive a copy of the payment within this period, he will cancel the order. Please note that the shipment of the goods will take place after the transfer of the transfer to our bank account. The transfer takes about 2-3 working days before being received, therefore the shipment is not immediate as in the cases of Credit Card / PayPal / Cash on delivery. The costs of the transfer are charged to the customer.
Paypal payment. Through PayPal you can pay your orders with a credit / debit card without having to enter your data from time to time. It is a safe, fast and widespread system all over the world. If you are not yet registered, visit www.paypal.it. If you do not want to register, you can still pay by entering your credit card details directly on the PayPal site which guarantees very high security standards.
Should further payment methods be envisaged in the future, Capplé will notify the user.

8. Shipping costs for capple.it products

The shipping of products for sale on capple.it has a variable cost depending on the destination country.
To find out the rate, add the product (s) to the cart and enter your address in the “Calculate Shipment” box.

9. Shipping times for capple.it products

The shipment of Capplé products has different shipping times depending on whether the product purchased is available in stock.
When the item is available, shipping is immediate: orders for items already available are shipped the first or second working day following the one on which the payment was notified.
When the items purchased are not available, women’s hats and accessories are made to order by e-mail to: ecommerce@capple.it. The shipment takes place within 2 weeks following the one in which the payment was notified.

10. Shipping traceability

Customers can receive information on the status of their order by logging in with their credentials and going to their own User Area of ​​capple.it
When the order is shipped, customers receive an email from Capplé, at the address entered during registration, with the tracking number and a link to monitor the progress of the shipment.

11. Delivery times

Orders are sent by Capplé, from Monday to Friday before 15:00. Orders received after this time will be shipped the next business day. Orders placed over the weekend will be processed starting the following Monday morning.
The estimated delivery times from the shipping date, based on the destination, are as follows:
Europe: 7/14 gg. working.
Rest of the world: 14/20 g.g. working.
Capplé is not responsible for any delays due to customs operations and checks, or to force majeure events beyond Capplé’s control.
Capplé can request the Bank or PayPal to verify the transaction, even by contacting the counterparty bank. This verification could cause some delay in the shipment of the order.

12. Delivery of the order

All customers who place an order establish a business relationship with Capplé and therefore undertake to accept the delivery of their package.
If the package is not delivered due to reasons dependent on the customer (incorrect address, always absent recipient, incorrect telephone number, etc.), or if the customer refuses the delivery, the shipping costs and any customs charges will be deducted from the refund due to the customer.

12. Billing

As required by the laws governing trade, all capple.it shipments are accompanied by a receipt or official invoice stating the value of the individual items in Euro.
For items on sale the receipt or invoice shows the discounted amounts.

13. Returns Policy

If for any reason the customer is not satisfied with his purchase, he can return it within 14 days from the date of receipt of the goods.
Shipping costs for returns are to be paid by the customer.

The returned hat must not show any sign of use. The label attached with seal must not be removed by breaking the seal or broken, the hair must not have been worn, washed or altered.

Refunds will be processed as soon as the receipt and verification of the returned item is completed
The reimbursement amounts will be made with the same payment method adopted by the customer within 14 days from the receipt of the return.

14. Disclaimer of liability

Capplé di Elena Masut publishes information on its website in order to provide a service to its customers, however it declines any responsibility about:
-the possibility of any technical or factual inaccuracies and / or typographical errors for which an immediate correction is provided, following a report.
-on the possible non-compliance of the information published on its site with the laws provided by the jurisdiction of the customer’s country of residence
-any problems, damages or risks that the user may encounter while using the site
-any malfunctions related to the deactivation of Cookies in the user’s browser

15. Changes on capple.it

Capplé reserves the right to make corrections and changes to the site whenever it deems it necessary without giving prior notice. It also reserves the right to amend / revise the terms and conditions contained in this legal notice, by updating it, whenever it deems it appropriate, without any obligation to give prior notice. The user is required to comply with the terms contained in this legal notice, periodically checking for updates, changes and corrections.

16. Security of capple.it

Capplé guarantees that the site is protected according to international standards for the Internet. If used correctly, the user is protected from the risk of viruses.


Capple.it and all its content is the property of Capplé by Elena Masut. This includes documentation, images, fonts, design, music, software, codes and script format. The material on the website is protected by copyright. Any reproduction, alteration, transmission, publication or redistribution to third parties, for commercial purposes, is strictly prohibited without the express written consent provided by Capplé of Elena Masut.
Capplé di Elena Masut prohibits the use of the content or trademarks present on the site for any other purpose and purpose other than those mentioned above.